Warranty

Genuine products. Brand support. Vitikoo by your side.

We sell genuine products from the brands we carry. If you need help after your purchase, you can contact Vitikoo directly or use the brand’s official local after-sales services where your product is eligible.

Whichever route you choose, we’re here to help you understand your coverage and the next steps.

Support from the Brand

Eligible products can receive warranty service through the manufacturer’s official support team or authorized local service centers, giving you access to brand-specific technical assistance, diagnosis, and repairs.

Coverage depends on the brand, model, regional version, purchase channel, and country of service. Please check the product page for the applicable warranty details, and keep your proof of purchase and serial number available.

If you’re unsure which service channel to use, contact us before arranging a repair.

Support from Vitikoo

You can contact us directly with any after-sales question about a purchase made through Vitikoo, including product faults, warranty coverage, repair arrangements, returns, or refunds.

We can help with purchase documentation, explain the available service options, and assist with manufacturer service requests where applicable.

You do not have to contact the manufacturer before asking us for help. Access to brand support does not replace our responsibilities as your seller.

How to Get Help

Email support@vitikoo.com with:

  • Your order number and the email address used at checkout.

  • The product’s brand, model, and serial number, if available.

  • A brief description of the issue and when it started.

  • Relevant photos or a short video, where helpful.

If you cannot find your order details, send us the information you have and we’ll help locate your purchase.

Resolving Your Issue

We’ll review your request and explain the appropriate next steps. These may include troubleshooting, inspection, repair, or replacement, or a price reduction or refund where applicable.

If local manufacturer service is unavailable or you have difficulty accessing it, please contact us. We’ll assess the available options and address our obligations under applicable consumer law.

Before sending a product, confirm the service address and shipping arrangements with us or the manufacturer. Any chargeable work will require your agreement before proceeding.

Your Consumer Rights

Manufacturer warranties are additional to your statutory rights. Nothing on this page limits the rights you have under applicable consumer protection law, including any legal guarantee that applies to your purchase.

Vitikoo remains responsible for providing remedies required by applicable law, regardless of whether a manufacturer’s commercial warranty is available.

Returns & Refunds

For change-of-mind returns, please see our Returns & Refunds Policy. If your product is faulty or does not match its description, contact us for assistance with the appropriate remedy.

For questions before or after your purchase, email support@vitikoo.com.